1. – As a FIONKAA customer, you have the right to return/exchange you order within 14 working days of receiving it.
  2. – If you wish to return or exchange an item(s), please make sure that the item(s) is/are complying with our Return Policy:

Return / Exchange Policy:

  1. – Items returned must be in their unused condition with the original packing. We do not accept a returned item that is used, worn, damaged, washed, or altered in any way.
  2. – It is not possible to open the package on delivery and return it on the spot with the courier. If you face a problem, please follow our Return policy.
  3. – Exchanges are free of charge.
  4. – Products can be returned if they incurred physical damage during the shipping process
  5. – Product/s can be returned if you received a wrong/different item/s to the one your ordered (according to the description provided on our website).
  6. – Items that cannot be returned or exchanged except in case of manufacturing defects or damage during transportation:( Underwear and lingerie, perfume, liquids and sprays, Cosmetics, and personal care tools)
  7. – In the case of payment upon delivery, the amount paid will be returned via a purchase voucher or transfer the amount to your bank account / mobile phone wallet
  8. – In the case of online payment, the amount paid will be returned in the same way that the payment was made
  9. – It may take up to 14 days to return the money, depending on your bank system